CPC how-to guides
Step-by-step guides (SOPs) for the monday.com builds Jo Flores made for CPC. Find the one for what you need to do.
Something broken? Contact Jo.
All guides
3 guides-
Open guide: How to submit an IT ticket
How to submit an IT ticket
Ask IT for help with any problem or request, using the IT ticket form.
- For
- All CPC staff
- Use it when
- You have any IT problem or request
- From
- CPC Technology
Steps
- Open the form
- Say who and where
- Describe the issue
- Submit
-
Open guide: How to work on IT tickets
How to work on IT tickets
Find, work and close your tickets on the IT ticket board in monday, and see who gets which ticket.
- For
- The IT team
- Use it when
- monday notifies you: "New IT ticket assigned to you"
- From
- CPC Technology
Steps
- Find your tickets
- Open and read it
- Start work
- Keep notes
- Stuck or wrong person
- Close the ticket
-
Open guide: New hire onboarding
New hire onboarding
One form in monday starts everything for a new hire. Then everyone works the hire's board, through IT setup and sign-off.
- For
- HR staff, hiring managers and program leads. IT and Finance & Operations have tasks too.
- Use it when
- HR receives the Payroll Information Form (Yellow Form)
- From
- CPC Operations
Steps
- Start a new hire
- Work the hire's board
- IT setup
- Sign-off
Something broken?
Jo Flores made these guides and the monday.com builds they cover. If a guide, link or build isn't working, email Jo.
Jo's account on monday.com is monday@cpc-nyc.org.